US orders typically arrive 7–14 business days after an order is placed, with the purchase date being day 0. Most products are produced to order and take 2–6 business days for processing and production. Shipping usually takes an additional 3–7 business days (international shipping will take longer). While these are our standard production and shipping timeframes, please note that timeframes will vary depending on the product and location it’s being shipped to.

We use a variety of shipping carriers, including USPS, UPS, FedEx, and DHL eCommerce. The shipping carrier used depends on the product and location it’s being shipped to.

Many of our products are made to order. We have multiple print partners, primarily in the US, that print our designs onto products and ship them directly to our customers. We use this process because it’s an eco-friendly method (less waste), and it allows us to offer more products with little risk.

There are many benefits to printing on demand; however, we understand it is not always an ideal process, especially when customers are in a rush to receive their purchases. We are currently working on solutions to this problem, such as finding production partners with quicker turnaround times. We also plan on carrying more inventory in the near future.

Unused products that are in pristine condition may be returned within 30 days of receiving your order for a full refund minus the original shipping cost. Customers are responsible for all return shipping costs using the carrier of their choice. Once we receive the returned item(s), we will credit your original method of payment, excluding shipping costs. Please note that personalized items and gift cards cannot be returned, and we do not accept exchanges or cancellations unless there is a problem with your order. You can read more about our return policy here.

Under most circumstances, we do not accept cancellations. Orders cannot be modified once submitted, so make sure you review your order carefully before purchasing.

The payment methods we accept are Visa, MasterCard, American Express, Discover, Diners Club, JCB, Apple Pay, PayPal, and e-gift cards for Sam Louise & Co. issued in USD. Your order total will be charged to your selected method of payment after checkout.

After an e-gift card is purchased, the recipient will receive an email with the gift card message and a gift card code. The recipient can then redeem the gift card at checkout by entering the gift card code. E-gift cards apply to the order total, including tax, shipping, and any transaction fees. If the order total exceeds the gift card value, they can then pay the remaining amount with another payment method that is supported. If the order total is less than the gift card value, the remaining gift card value will appear after entering the code. E-gift cards do not expire.

The custom wedding illustrations we offer are located in our bridal section. Each type of custom illustration has a different process that you can read about in the listing description. All custom wedding illustrations can be purchased immediately, and you can expect to hear back from Sam within a couple of business days to confirm illustration details and give you an accurate timeline. Please note that the timeframe for completing an illustration greatly varies and depends on Sam’s schedule. If you have an upcoming date that you need the illustration by, we recommend reaching out to us at hello@samlouise.co before placing an order.